Terms of service

TERMS OF SERVICE

Effective Date: 1-12026
Brand Name: Mother Lode Mercantile
Website: www.motherlodemercantile.com

This website is operated by Mother Lode Mercantile, a DBA of Mercantile Holdings Inc. (“Company,” “we,” “our,” or “us”). By accessing or using this website, you agree to be bound by these Terms of Service (“Terms”).

If you do not agree, you may not access the site or use our services.

1. BUSINESS IDENTITY & BRAND STRUCTURE

Mother Lode Mercantile operates under:

Mercantile Holdings Inc.
4650 N Mammoth Mine Rd
Apache Junction, AZ 85119
United States

This website may feature or link to affiliated brands, including but not limited to:

  • Mother Lode Mercantile
  • The Mother Fudgers
  • Bar G Hat Shop

Products may be fulfilled by the specific brand listed on the product page or order confirmation.

2. PLATFORM DISCLOSURE

This store is hosted on Shopify, which provides the e-commerce platform enabling us to sell our products and services.

3. ELIGIBILITY

By using this site, you represent that:

  • You are at least 18 years old OR using the site under supervision
  • You will provide accurate and complete information
  • You will not use our products for unlawful purposes

4. PRODUCTS & SERVICES

We reserve the right to:

  • Limit quantities
  • Discontinue products at any time
  • Refuse service to anyone for any reason

Many of our products are:

  • Handmade
  • Custom
  • One-of-a-kind

Variations in color, texture, and design are normal and not defects.

5. CUSTOM PRODUCTS

All custom, personalized, or made-to-order items are:

FINAL SALE

No returns, refunds, or exchanges will be permitted once production begins.

6. PRICING & PAYMENT

  • All prices are listed in USD
  • Prices may change without notice
  • We reserve the right to correct errors

Payment is processed securely through third-party providers.

7. SHIPPING & DELIVERY

Shipping timelines are estimates and not guaranteed.

We are not responsible for delays caused by:

  • Carriers
  • Weather
  • Supply chain disruptions
  • Incorrect customer information

Risk of loss transfers to the customer upon delivery.

8. RETURNS & REFUNDS

All returns and refunds are governed by our Refund Policy.

By purchasing, you agree to those terms.

9. CUSTOMER DATA OWNERSHIP

All customer data collected through:

  • Purchases
  • Website activity
  • Marketing engagement
  • In-store interactions

is the exclusive property of Mercantile Holdings LLC.

This includes:

  • Names
  • Emails
  • Phone numbers
  • Purchase history
  • Behavioral data

This data is considered a business asset and may be used for marketing, analytics, and operational purposes.

10. DATA TRANSFERABILITY

In the event of:

  • Sale
  • Merger
  • Acquisition
  • Transfer of assets

Customer data and associated records may be transferred to a successor entity.

Continued use of this website constitutes consent to such transfer.

11. BRAND LICENSING STRUCTURE

Mothe Lode Mercantile may operate under a licensing structure controlled by Mercantile Holdings Inc.

Affiliated brands may:

  • Sell and fulfill their own products
  • Operate independently
  • Maintain separate inventories and operations

Liability, fulfillment, and service obligations may be tied to the specific brand fulfilling the order.

12. INTELLECTUAL PROPERTY

All content on this site—including but not limited to:

  • Logos
  • Branding
  • Product designs
  • Images and videos
  • Written content

is owned by or licensed to Mercantile Holdings Inc.

Unauthorized use is strictly prohibited.

13. USER CONDUCT

You agree not to:

  • Use the site for unlawful purposes
  • Violate any laws or regulations
  • Infringe on intellectual property
  • Upload malicious code
  • Attempt to interfere with site security

Violation may result in termination of access.

14. THIRD-PARTY SERVICES

We may use third-party tools, services, and links.

We are not responsible for:

  • Third-party content
  • Privacy practices
  • Service interruptions

15. DISCLAIMER OF WARRANTIES

All products and services are provided “AS IS” and “AS AVAILABLE.”

We make no warranties, express or implied, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

16. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

Mercantile Holdings Inc. shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or data
  • Personal injury or property damage
  • Product misuse

Total liability shall not exceed the amount paid for the product.

17. INDEMNIFICATION

You agree to indemnify and hold harmless:

  • Mercantile Holdings Inc.
  • Its owners, employees, and affiliates

from any claims, damages, or legal fees arising from:

  • Your use of the site
  • Violation of these Terms

18. CHARGEBACK & FRAUD POLICY

By purchasing, you agree:

  • To contact us before initiating a chargeback
  • That fraudulent chargebacks may result in account bans or legal action

19. GOVERNING LAW

These Terms are governed by the laws of the State of Arizona.

All disputes shall be resolved in:

Pinal County, Arizona

20. MODIFICATIONS

We reserve the right to update or change these Terms at any time.

Continued use of the site constitutes acceptance of changes.

21. CONTACT INFORMATION

Mother Lode Mercantile
admin@motherlodemercantile.com
+1 480-983-4500
4650 N Mammoth Mine Rd. Apache Junction AZ 85119